Whether it's a question about an order, a custom enquiry, or simply a hello — we're here.
We reply to all messages within 2 business days.
Standard delivery takes 5–7 business days across India. Express options (2–3 days) are available at checkout for most pin codes. International shipping takes 10–15 business days.
We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Personalised items cannot be returned. Initiate a return via hello@thesapphirescroll.com.
Yes — we offer foil-stamped monograms, embossed initials, and custom text on most journals and leather goods. Select the personalisation option on the product page or contact us for bulk custom orders.
We ship to over 30 countries. International orders are subject to local customs duties which are the buyer's responsibility. Delivery times vary by destination.
We use Munken Pure (Sweden) and Fedrigoni (Italy) acid-free papers in weights from 80 to 240 GSM depending on the product. All papers are fountain-pen friendly and resist bleed-through.
Absolutely. We handle orders from 25 units upwards with custom branding options. Visit our Corporate page or email corporates@thesapphirescroll.com for a bespoke quote.
Once dispatched, you will receive an email with a tracking number. You can track your shipment via the courier's website. Orders are typically dispatched within 1–2 business days.
We prioritise sustainable materials wherever possible — FSC-certified paper, vegetable-tanned leather, recyclable packaging. We are working towards full supply-chain transparency by 2027.